Refund policy

Returns
Our return policy lasts 30 days from when your order is delivered. If 30 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Restocking Fee

If you decide to return an item which is the correct size as the original order, your order will be subject to a 20% restocking fee and you will be responsible for shipping back to us.

Turnaround time

Please allow 3-5 business days once your return is delivered so that we can inspect it and process your refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@getjambi.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@getjambi.com.

Shipping
To return your product, please send us an email at support@getjambi.com, titled PRODUCT RETURN

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.